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1

Provide the following information:

*Required Information

  Company Name*:
  Company Address*:
  Technician Name*:
  Telephone Number*:
  Email Address*:
2

Describe the symptoms or alarms that indicate there is a problem:*

3

Identify the gateway associated with the problem - Location, IP address etc:*

4

Provide as much of the following information from the TollBridge gateway

   Active Alarms - from Command Line Interface enter get alarm active
 
   Alarm History - from Command Line Interface enter get alarm history
 
   Modules and software revisions - from Command Line Interface enter get equip module
 
   CPE's connected to the gateway- from Command Line Interface enter get equip cpe
 
   Reset history - from Command Line Interface enter get reset history
 
   Command history - from Command Line Interface enter get command history
 
   Virtual shelf configuration - from Command Line Interface enter get virtualshelf
 
   Redundancy configuration if any - from Command Line Interface enter get redundancy
 
5

Is the Class 5 switch affected by the problem ? If yes, please provide the following information*

   Identify the interfaces (ie SMA&IDT) that are associated with the TollBridge gateway
 
   List any major alarms associated with these interfaces
 

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