| Support OVerview TollBridge solutions are the most widely deployed voice over IP products in the industry today. We strive to deliver products that are carrier grade and easy to install and manage. For this technology to be effectively deployed, the right combination of network design, external services, internal processes and business relationships must be brought to bear. As the domains of voice and data communications converge, end users expect the same high quality of service and availability that they have grown accustomed to with the public switched telephone network. For this reason our support offering has only one level: . | CUSTOMER SUPPORT HOURS | Monday - Friday 8:00 AM - 5:00 PM PST: Immediate Response | All other times: 20 minute call back Portugal HotelsWhen you require assistance with the design of your network, initial configuration and installation of TollBridge equipment or the ongoing troubleshooting of field issues, help is immediatly available. Our experienced Customer Support representatives will provide you support from triage and diagnosis through final resolution. In a production environment, your customers' service cannot be adversely affected. For this reason, we are dedicated to taking a no fault approach. In today's competitive environments, success is measured by service levels, uptime, and other operational metrics. We are proud to say that your metrics are our metrics and your success is our success. TollBridge customer support also provides technical training in the installation and management of our equipment. |
